Frequently
Asked Questions

Browse our shop, add items to your cart, and proceed to checkout. Fill in your delivery details and choose your preferred payment method. You'll receive an order ID to track your order.

Standard delivery takes 3–7 business days depending on your location. Express delivery may be available in select areas. You'll be updated as your order progresses.

Yes! Orders above ৳2000 qualify for free delivery. Orders below that amount have a flat delivery charge of ৳80.

Use the Track Order page and enter your Order ID. You can also view all your orders in My Orders — no account needed.

Orders can be cancelled before they are confirmed. Once confirmed and processing begins, cancellation may not be possible. Contact us immediately via WhatsApp if you need to make changes.

We accept Cash on Delivery (COD), bKash, Nagad, Card, and Bank Transfer. Simply choose your preferred method at checkout.

Absolutely. Our checkout is SSL encrypted. We never store your full card or mobile banking details. Your payment information is handled securely at all times.

Yes! Enter your coupon code at checkout in the discount field. Subscribe to our newsletter to receive exclusive discount codes and early access to sales.

We offer a 7-day hassle-free return policy. Items must be unused, in original packaging, and in the same condition as received. See our Returns page for full details.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund will go back to your original payment method.

Yes. We work directly with verified suppliers and quality-check every product before listing. All items on Adib-Aisha Store are 100% genuine — no counterfeits, no compromises.

Contact us immediately with clear photos of the damaged item and packaging. We will arrange a replacement or issue a full refund at absolutely no extra cost to you.

We add new arrivals regularly. Subscribe to our newsletter or check the New Arrivals section to see the latest additions to our collection.